Steps on how to recover the cpanel password on shared hosting
Access the client area
You can access the client area here. After accessing the client area submit your login details.
After the login is made choose the services option.
Select the service
Here you need to choose the service that you which to reset the cpanel access details
Select Change Password tab
Select over the “Change Password” TAB
Now you just need to define the new password taking the requirements into consideration.
Remember that you can access the cpanel directly in the client area.